| Service Pricing Structure:
*If you are under a 1 year Limited Apple Warranty or 3 year AppleCare Protection Plan, parts and labor for in-shop repair will be covered for manufacture defects. Accidental damage is not covered by a warranty plan. The price structure for out-of-warranty computers and repairs that do not fall under the coverage of the Apple Warranty is listest as follows:
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Labor, Diagnostic Only:
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$65.00 |
*$85.00 |
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• The charge to diagnose issues and provide an estimate for repair.
• The diagnostic fee only applies if the repair estimate is declined, or if no issue is found after a
reasonable attempt to reproduce the symptoms and recreate the problem.
* In some repairs where the computer is fixed in the course of the diagnostic, standard labor rates
apply. Some computers and repairs, including Power Mac G5's and liquid spill computers may require additional time and cost to fully diagnose. |
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Labor, In-Shop:
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$85.00/H |
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• Our in-shop hourly rate, minimum one hour and billed at half-hour increments.
• Most repairs are 1.5 hours of labor. |
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Labor, On-Site:
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$99.00/H |
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• Our on-site hourly rate, minimum one hour and billed at half-hour increments.
• Travel time for customers inside Ft. Wayne is included. |
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Labor, Technical Support:
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$29.00 |
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• The charge to provide technical support or troubleshoot issues over the phone or in our store on a per-instance basis. |
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Training:
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$65.00/H |
$250.00/5 Hours Prepaid |
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• Our rate for training on anything you want to know about your computer or software. |
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Labor, Data Recovery:
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Tier 1: $85.00 - $127.50 |
Tier 2: $150.00 - $300.00 |
Tier 3: $900.00+ |
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• Cost for data recovery varies on condition of hard drive and difficulty of retrieval. |
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Depot Repair:
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13" Laptop: $365.00 |
15" & 17" Laptop: $403.00 |
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• Some repairs are more economically fixed by sending them to a flat rate, apple operated repair
facility. This price includes replacing any non-damaged faulty apple parts. Additional in-shop labor may be required to back up data or swap in apple parts before sending computers out. |
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Contract Customers:
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• Special pricing is available for customers interested in pre-paid service contracts. Please contact us for details. |
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| Shipping, Apple Parts: |
$9.00 |
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